Serving Hampton Roads for Over 30 Years

Customer Service Representative

Job Description

As a Customer Service Representative at Global Pest Services, you will be the first point of contact for our customers. You’ll handle inquiries, schedule appointments, and provide exceptional support to ensure customer satisfaction. Your role is essential in maintaining our reputation for outstanding service and building lasting relationships with our clients.

Job Responsibilities

Answer incoming calls and respond to customer inquiries promptly and professionally.
Schedule pest control appointments and coordinate technician routes.
Provide detailed information about our services, pricing, and treatment plans.
Address customer concerns and resolve issues efficiently to ensure satisfaction.
Maintain accurate records of customer interactions and update the company database.
Collaborate with technicians and other team members to ensure seamless service delivery.
Follow up with customers after service visits to gather feedback and build rapport.

Key Requirements

High school diploma or equivalent.
Previous experience in customer service, preferably in the pest control or service industry.
Strong communication and interpersonal skills.
Proficiency in using customer relationship management (CRM) software and scheduling tools.
Ability to multitask and work in a fast-paced environment.
Problem-solving skills with a focus on customer satisfaction.
Friendly, professional demeanor and a customer-first attitude.

Benefits & Perks

Health Plan
Dental Plan
Vision Service Plan
Paid Holidays
Paid Time Off (Vacation, Sick Days, Personal Days)
Technical Training Programs
Incentive Compensation Programs

Career Form

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365 Pest Control Guard Program

Complete Year-Round Protection

Why Choose Global Pest Services?

Your local experts in pest control since 1993

30+ Years Experience

Trusted by thousands in Hampton Roads

Licensed Experts

Professionally trained technicians

Family-Owned

Local business with community focus

Guaranteed

100% satisfaction guarantee

What Our Customers Say

Real feedback from real Hampton Roads residents

Excellent

Global Pest Services, LLC

4.8

Based on 125 reviews

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Darwin J Jimmy Rogers

OMG recently we contracted Global Pest Services to a yearly contract. During the quarterly visits they discovered we had a large rodent problem. It took them a good four or five visits to finally fix our problem.They have been excellent with the communication & coordination with Kay & Angie at the office along with the visits by Chris & Paul. We think we have conquered the problem. They do not leave any detail unanswered. 100% highly recommend. Also, the cost of service is amazing to me as it is an extreme value relative to the quality of service we get. Jimmy & Kimberly Rogers.👌

Jason Worley

They do a great job. Always on time and are effective at keeping my home pest free.

londonto paris

I have been using Global pest service from 6 years. I highly recommend their service.

Stoyanka Aandreeva

Very prompt, excellent service, easy to reach, effective. Thank you!

Jo Proffitt Aguilar

The Rep is very knowledgeable. Came on time. Was able to get an appointment right away.

Mark Harper

Ed Feeney

Rob Jr. showed up on time as usual, walked through the service he would be providing and completed the work in a timely manner. Rob also took time to check on the status of a previous treatment for fire ants to ensure that issue was under control - without me asking. Greatly appreciate the personalized service we get from our Global team!

Joseph Windle

I have used Global pest for 7 years and have nothing but good things to say about them. Top notch customer service from the people on the phone to the people that come out to the house. Especially Lloyd, who does the crawl space inspections, he is always positive, patient, and kind. I ask a lot of questions and he has never had a problem with taking time and helping me understand everything I want to know.

Jesse Hudson

Thank you so much for always doing such a great job at our home. We are always so impressed by the professionalism and kindness of the technicians that come out, and the office staff that handles our account.

Chrissy Amerman

Everyone from this company has been polite, respectful, and attentive. The continue to go above and beyond to make sure we are happy with the services they offer.

Our Service Area

Proudly serving the Hampton Roads community

Areas We Serve

Southside

Peninsula

Not sure if we serve your area?

Your trusted pest control partner in Hampton Roads since 1993. Licensed, bonded, and insured for your peace of mind.